Return and Refund policy

Thank you for shopping with us. We value your satisfaction and aim to provide you with the best customer experience possible. Please read the following policy carefully to understand our practices regarding refunds, returns, and shipping.

Refund Policy – 15-Day Money Back Guarantee

We offer a 15-day money-back guarantee from the date of delivery. If you are not fully satisfied with your purchase, you may request a refund within this period.

Eligibility for Refund:

• The item must be unused and in its original condition and packaging.
• Refund requests must be submitted within 15 days of receiving the product.
• Refunds are only processed after inspection and approval.

Non-refundable items:

• Products damaged due to misuse or negligence.
• Custom-made or personalized items.

How to Request a Refund:

• Email us at [your email] with your order number, reason for refund, and photos if applicable.
• Once approved, refunds will be credited to your original payment method within 7–10 business days.

Return Policy – 7-Day Return Window

Products are eligible for return within 7 days from the date of delivery.

Conditions for Returns:

• Items must be unused, undamaged, and returned in original packaging.
• The return must be initiated within the 7-day window.
• Buyer is responsible for return shipping costs unless the product is defective or incorrect.

To initiate a return, contact us at [your email] or call us at [your phone number]. Our team will guide you through the return process.

Shipping Policy

We aim to ship all orders promptly and efficiently.

Order Processing Time:

• Orders are processed within 1–2 business days.

Delivery Time:

• Standard delivery within 3–7 business days across India.
• Remote or rural areas may take slightly longer.

Shipping Charges:

• Shipping fees (if applicable) will be calculated at checkout.
• We offer free shipping on orders above ₹2000

Order Tracking:

Once your order is shipped, you will receive a tracking number via email/SMS to monitor the delivery status.

Contact Us

For any queries related to refunds, returns, or shipping, feel free to contact us:

Address:

 The Galaxy store

246/66 street no 5 mandawali Ip extension  Delhi 

New Delhi, 110092

India

Phone: +91-8527383841

Email: zeeshanansarii2256@gmail.com

Customer support is available from 10:00 AM to 6:00 PM IST, Monday to Saturday.